Provide application support to customers who have a critical application and require Rockwell Automation to expand their expertise or completely take on support of their application. Respond to situations where first-line product support has not isolated or fixed the malfunctioning equipment, their application or software.
Responsibilities
Report design, reliability and maintenance problems or bugs to design engineering/software engineering.
May involve customers in installation and training. May involve in some small application design, testing and install. We will require you to travel to the customer site for contract initiation / startup and to gain knowledge on the customer's application in preparation for supporting the customer.
Will also participate in on site annual update meetings to recap the previous year's technical challenges and help to present the value our services bring to the customer. The Application Support Engineer will be a member of several designated teams supporting multiple customers.
You will establish relationships with each customer and become a trusted advisor to that customer.
You will be the contact for ongoing issues and will work with their team and the customer to help and lead issues to resolution.
The Application Support Engineer will expect to keep the customer informed of progress and set the appropriate expectations with the customer.
You will report to supervisor Remore support
The Essentials - You Will Have:
Bachelor's Degree in electronics, electrical ,electromechanical engineering or related
English 80%
Portuguese (is a plus)
The Preferred - You Might Also Have:
3 years in similar position
Track record in engineering support, troubleshooting, application, or design of industrial - automation systems. (software & hardware)
Experience solving customer automation system issues.-
Can work with people, handle and deal with high pressure situations. -
Must be able to manage multiple problems with changing priorities.
Must be able to interface with all levels of management.
Benefits
Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program - We match your volunteer hours or personal cash donations to an eligible charity with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our OnTrack programOn-demand digital course library for professional development.#Hybrid#LI-GR2Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Additional Information
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
Rockwell Automation · Bogota, Colombia