The Guest Experience Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Experience Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Requirements
Education:
High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
Descriptive Statement(s) % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges
and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during
interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone
etiquette. Posts up in designated areas when not completing tasks. - 25%
Parks and retrieves vehicles while driving slowly and cautiously. Opens all vehicle and hotel doors for guests. 25
Assists guests with bell services and luggage storage as needed. Conducts thorough room presentations for
guests. Assists guests with room changes when needed. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about
outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages,
items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the
location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving
vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains
all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle.
Calculates and collects revenue for vehicles when needed. - 20%
The total amount of time for all functions of the job 100%
Must be at least 18 years of age.
Work Experience:
One (1) month related experience and/or training; OR equivalent combination of education and experience
Knowledge:
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English language
Ability to read and comprehend simple
Benefits
Dental insuranceVision insurance401(k)Paid time off
Additional Information
At Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16 per hour plus tips.
Work Schedule: The work schedule for this position is open availability.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
Townepark · Warwick, RI