Supervisor, Pharmacy Operations

About the role

Lead a team of Mail order Pharmacists supporting Strategy, Direction, and Core Values of organization. The Supervisor, Pharmacy Operations leads daily operations, manages staff, and ensures compliance with state and federal regulations. They bridge the gap between frontline pharmacists/technicians and management to optimize workflow, guarantee patient safety, and maintain strict quality control standards. Essential Duties and Responsibilities include the following. Other duties may be assigned. Accountable for Key Performance Indicators (KPIs) such as time to fill and ship, error rates, and inventory levels to prevent shortages that impact member wait time. Supports positive experience internal and external clients/members in mail order processing. Accountable for establishing and maintaining a seamless and compliant mail order prescription process. Select, train, mentor, coach, and supervise pharmacy staff to optimize performance. Ensure compliance with all regulatory requirements and pharmacy laws. Supervisory Responsibilities Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.