IT Field Service Technician

Benefits

Additional Information

Job Summary The IT Field Service Technician is responsible for the installation, maintenance, troubleshooting, and support of technology systems deployed at company facilities and within fleet vehicles. This role supports the reliable operation of utility services by ensuring field deployed technology functions safely, securely, and consistently. The position requires regular travel to company locations and fleet sites to perform hands on technical work, as well as the ability to provide remote support when needed. Essential Functions Travel daily to company locations and fleet sites to install, diagnose, maintain, repair, and support vehicle installed and facility-based technology systems. Install, troubleshoot, and repair 12-volt DC vehicle wiring, low voltage electronics, and associated hardware, including telematics devices, routers, power timers, and mobile computing equipment. Provide onsite and remote technical support for network connected devices, mobile systems, and field technology platforms. Configure, deploy, and support mobile devices and applications, including basic user training and troubleshooting. Accurately document service activities, including diagnostics performed, repairs completed, parts used, and customer or end user interactions. Communicate clearly and professionally with internal stakeholders, vendors, and end users to ensure service quality and customer satisfaction. Maintain assigned tools, equipment, and inventory in proper working condition. Track, submit, and report expenses in accordance with company policies and procedures. Identify recurring technical issues, recommend corrective actions, and contribute to continuous improvement of service delivery processes. Apply structured problem-solving techniques to diagnose issues, resolve incidents, and implement effective solutions. Comply with contractual obligations, service level agreements (SLAs), and expectations of service providers and business partners. Perform other related duties as assigned to support operational needs. Required Qualifications For Position Associate's Degree in information technology, Computer Science, Electronics, or a related technical discipline, or equivalent combination of education and relevant work experience. Minimum of three (3) years of experience in field service, vehicle electronics, utility technology, or a related technical support role. Demonstrated knowledge of 12-volt DC vehicle wiring and low voltage electronic systems. Experience providing onsite and remote technical troubleshooting. Ability and willingness to travel daily to multiple job sites. High Ability to meet the physical demands of the role, including working in confined spaces and lifting equipment. High Strong attention to detail and organizational skills. High Effective verbal and written communication skills, with the ability to communicate technical information to non-technical users. Medium Ability to work independently with minimal supervision and collaborate effectively within a team environment. High Strong troubleshooting, analytical, and problem-solving skills. High Ability to work in a fast paced, service-oriented environment. High DL NUMBER - Driver License, Valid and in State Valid driver's license with an acceptable driving record. Upon Hire Preferred Additional Qualifications for Position Experience in the utility, energy, telecommunications, or fleet services industry. Experience with telematics systems, mobile technology deployments, or fleet technology installations. Familiarity with safety critical or regulated operating environments. Industry certifications related to networking, electronics, vehicle systems, or field service. Physical Demands Standing - Frequently Walking - Frequently Sitting - Occasionally Lifting - Frequently up to 50 lbs Carrying - Frequently up to 50 lbs Pushing - Occasionally Pulling - Occasionally Climbing - Occasionally Balancing - Occasionally Stooping - Frequently Kneeling - Frequently Crouching - Frequently Crawling - Frequently Reaching - Frequently Handling - Constantly Grasping - Constantly Feeling - Constantly Talking - Frequently Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and