Chief Revenue Cycle Officer

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Job Description: Chief Revenue Cycle Officer (CRCO) Under the direction of the Chief Financial Officer (CFO) of Harvard Medical Faculty Physicians (HMFP) at Beth Israel Deaconess Medical Center (BIDMC), the Chief Revenue Cycle Officer (CRCO) provides strategic leadership and oversight of HMFP's professional revenue cycle operations. As a member of the executive management team, the CRCO collaborates closely with HMFP Chief Administrative Officers (CAOs) and the Senior Executive Team to drive enterprise-wide revenue performance. The CRCO is responsible for developing and executing a comprehensive revenue cycle strategy, including charge capture, coding, billing, collections, denial management, reconciliation, and optimization ensuring compliance with Medicare, Medicaid, and third-party payer regulations while maximizing revenue opportunity and minimizing risk. The role oversees revenue integrity efforts, including auditing, regulatory monitoring, and the implementation of policies and procedures to ensure accurate and compliant billing practices. The CRCO is responsible for the management and integrity of HMFP's billing platform; including but not limited to platform governance, configuration, and workflow consistency. The role oversees all 3rd party vendors who provide revenue cycle services on behalf of HMFP. This position supports HMFP's mission, vision, and values through a commitment to excellence, collaboration, innovation, respect, accountability, and community. Executive performance includes leadership, communication, mentoring, empowerment, and effective resource management. The CRCO partners with finance, compliance, and clinical leadership to drive performance improvement, regulatory adherence, and sustainable financial outcomes across the organization. The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required in this position. Primary Responsibilities : Strategy Develop strategic plan for HMFP's revenue cycle operations that supports the aspirational goals and business objectives for the organization and aligns with HMFP's overall vision and mission to enhance patient experience and improve overall revenue cycle performance. Effectively guides the implementation of strategic initiatives for the organization for revenue cycle functions by gaining internal alignment with key stakeholders on proposed strategies, tactics, and implementation approach to achieve desired operational, financial, and patient satisfaction outcomes. Builds effective, collaborative relationships with key stakeholders across departments and vendors to develop and operationalize strategic and transformational roadmap. Drives revenue cycle transformation initiatives, leveraging technology, process automation, and workforce/vendor optimization to improve collections, reduce denials, and enhance financial performance. Creates oversight and governance structure to gain alignment on strategy and transformational agendas on key performance indicators, service level expectations, and process accountability. Leadership Provides leadership and supports governance processes to result in effective, efficient, standardized, and compliant practices across HMFP. Serves as owner of the organization's billing platform governance, configuration, and workflows. Lead a team responsible for system configurations, work queues, claim edits, user roles, and workflows. Provides leadership oversight for new market growth opportunities in revenue cycle partnerships. Establishes and maintains strong working relationships with HMFP Clinical and Administrative Leadership, BILH/BIDMC Revenue Cycle leadership, and fosters a strong working relationship with key strategic partners. Accountable for working with BILH/BILPN related to delegated functions impacting HMFP Professional Revenue Cycle including patient access, scheduling, registration related functions, financial clearance, patient liability estimates, and patient collections. Maintains strong understanding of revenue cycle metrics and leads organization in building plans to support operations to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements. Champions a culture of continuous improvement and innovation, implementing best practices to enhance revenue cycle efficiency. Overall Management Fosters a high-performing team as measured through the achievement of top-quartile benchmark process performance, audit and compliance results, financial goals, and employee satisfaction. Plans, develops, and implements new enterprise-wide approaches to maximize revenue, improve financial performance, generate cash flow, and improve operational efficiency. Collaborates with finance, operations, IT, and compliance leaders to integrate revenue cyc