GenAI Account Director

About the role

The Account Director is a senior professional who develops and manages accounts, builds and delivers business, and takes accountability for the human and financial performance of the team. Broadly similar in scope to a Director, this role typically handles smaller accounts - bringing the same strategic authority and commercial rigour at a more focused scale. You may serve as the most senior level of oversight on certain accounts, and will oversee either multiple accounts or the studio's largest strategic client relationships. You'll provide daily programme management and team member guidance - owning the client relationship at senior stakeholder level, and serving as a primary and authoritative communicator on large strategic accounts. You'll provide excellent strategic and tactical counsel - analysing challenges, developing programmes, and overseeing the delivery of a high-quality, profitable service. You'll be equally focused on growing revenue from existing clients and identifying opportunities with new ones, while managing budgets, billing, and all financial performance requirements for your accounts. Leading a team of 4-10 people, you'll be responsible for hiring, developing, and motivating the people in your charge - fostering a culture of collaboration, creative excellence, and continuous AI adoption across Beauty AI Studio (BAIS).

Responsibilities

• Client & Account Leadership
• Own senior client relationships across Unilever Beauty & Wellbeing - serving as the primary and most senior communicator on large strategic accounts, and acting as the trusted strategic partner and escalation point for executive-level stakeholders.
• Oversee multiple accounts or the studio's largest client accounts - providing daily programme management and ensuring consistent delivery quality and commercial performance across the portfolio.
• Provide strategic and tactical counsel to clients: analysing business challenges, identifying opportunities, and developing programmes that deliver measurable impact.
• Lead strategic planning across accounts - defining objectives, shaping creative direction, and ensuring AI-powered solutions are integrated effectively into client programmes.
• Guide clients through AI implementation - building confidence, managing change, and demonstrating the value of generative AI within beauty and FMCG creative workflows.
• Drive business development from both existing and new clients - identifying growth opportunities, leading proposals, and converting strategic conversations into commercial outcomes.
• Oversee multi-channel campaign delivery across social, digital, video, and retail media - ensuring every output meets the creative and quality standards the category demands.
• Commercial & Financial Management
• Take full accountability for account-level P&L - managing budgets, billing, revenue forecasting, and financial performance reporting.
• Manage budgets, billing, and all financial performance requirements across your account portfolio with accuracy and commercial rigour.
• Identify and act on opportunities to improve account profitability - optimising resource allocation, managing scope, and mitigating financial risk.
• Report on commercial performance to senior OLIVER leadership, with clarity on revenue, margin, and growth trajectory.
• Team Leadership & Development
• Lead, manage, and develop a team of 4-10 people - including hiring, onboarding, performance management, and career development.
• Provide day-to-day guidance to team members - supporting delivery, managing workloads, and maintaining team motivation and wellbeing alongside output excellence.
• Foster a high-performing, collaborative team culture that balances creative ambition with commercial accountability.
• Mentor and develop account management talent within the team, building capability in client service, strategic thinking, and AI-assisted workflows.
• Set standards for responsible, effective use of generative AI tools within client work and internal processes, and embed adoption across the team.
• Project & Studio Oversight
• Oversee end-to-end project delivery across the account portfolio - ensuring timelines, quality standards, and profitability targets are met consistently.
• Manage resource alloca

Additional Information

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: GenAI Account Director Location: Bangkok, Thailand

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