Primary role will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site.
Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
Drive toward zero service recalls
Maintain updated documentation around dispatch, inventory and service support functions of the job
Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer
Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills
Good written and verbal communication skills and actively interface with peers and customers
Solid technical problem-solving skills and attention to detail
Excellent customer service skills complemented by an ability to listen to and interpret requests.
Working knowledge of Microsoft 365
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
Basic Qualification
Academic Qualifications
Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 2+ years of experience OR
High School Degree or equivalent with 3+ years of related experience
Work Experience
6+ years of experience repairing and maintaining equipment
Exposure to analytical equipment and/or lab environment
Knowledge of laboratory safety practices
Vendor issued certification on relevant laboratory equipment
Preferred Characteristics
Resourceful and resilient in achieving goals, focused on achieving results.
Proactive mindset with strong sense of responsibility and ownership
Creates and maintains effective customer relationships.
Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary.
Ability to communicate internally, orally and in writing.
Negotiating and influencing skills
Understanding of excellent Customer Service
※Japanese Language Proficiency Test (JLPT) N1 level is required.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Service Engineer (Japan based)
Location(s)
Japan
Job Description
Perkinelmer · Japan