Housekeeping Supervisor

Benefits

Additional Information

Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont's luxury standards Conduct detailed inspections of guest rooms, corridors, and service areas to guarantee flawless cleanliness and presentation Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations Lead by example, maintaining a polished, professional presence throughout the hotel Ensure timely completion of room assignments, managing productivity and service flow Provide coaching, guidance, and on‑the‑job training to room attendants and housekeeping colleagues Respond promptly to guest requests, ensuring personalised and anticipatory service Collaborate with Front Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment Support service recovery, addressing guest concerns with discretion and professionalism Maintain accurate records of room status, maintenance issues, and housekeeping reports Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities Assist with onboarding and training of new team members Promote a positive, collaborative, and guest‑focused team culture Ensure lost‑and‑found procedures are followed accurately and securely Support additional tasks as required by the Housekeeping leadership team 2 years' experience in housekeeping, ideally within a luxury hotel environment Previous supervisory or team‑leading experience strongly preferred Strong communication and interpersonal skills with a polished, professional presence Exceptional attention to detail and commitment to maintaining luxury standards Knowledge of housekeeping procedures, room presentation, and cleaning standards Understanding of UK health & safety regulations, including COSHH Strong organisational and time‑management skills Ability to lead, motivate, and support a diverse team Basic IT skills for housekeeping systems and reporting A passion for luxury hospitality and delivering exceptional guest experiences What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people

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