Operations Associate
ExternalPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Pay Range: $18.50 - $21.18 Responsible for performing various duties related to the Operations area. Functions to include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues and understanding double entry bookkeeping as it relates to daily production work. Education and Experience: High School graduate, GED or equivalent experience Skills and Abilities: Customer service skills. Data entry skills helpful but not required. Basic accounting skills helpful but not required. PC skills in a Windows environment. Tasks Performed: 60% Process monetary/non-monetary transactions; perform data input functions; perform verification of data; perform scanning and indexing; reconcile assigned accounts; resolve exception issues; perform research; accurately and efficiently as assigned. 10% Ensures that all security measures, procedures, and controls are adhered to. 10% Respond to internal and external customer inquiries. 10% Uphold service level standards under normal conditions. 5% Develop procedures in conjunction with the supervisor and train new employees. 5% Other duties as assigned. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
How well this role fits your profile.
Worked at nbtbancorp? Share your experience