As an Associate Key Account Manager, you'll support the execution of account plans and growth strategies across a portfolio of small to mid‑tier provider accounts. You'll work closely with the Key Account Management and broader Provider Sales teams to deliver excellent service, drive product adoption and support commercial outcomes.
This role is well suited to someone who enjoys building relationships, working in a fast‑paced environment and developing their commercial skills within a structured healthcare setting.
Responsibilities
Account Support & Execution
Execute account plans and growth initiatives for assigned accounts
Manage a portfolio of small to mid‑tier customers remotely
Ensure timely follow‑up on customer requests and enquiries
Customer Engagement
Conduct proactive outbound calls to support product uptake and retention
Identify upsell and cross‑sell opportunities aligned to customer needs
Maintain regular, value‑adding engagement with customers
Customer Service Excellence
Act as a primary point of contact for customer queries
Resolve issues efficiently and professionally
Deliver a consistently high‑quality customer experience
Data & Systems
Maintain accurate customer and opportunity records in CRM (e.g. Salesforce)
Track account performance, activities and opportunities
Support reporting and administrative requirements
Collaboration
Work cross‑functionally across sales, operations and internal teams
Support pricing, operational execution and team initiatives
Contribute to team targets and overall Provider Sales performance
About ResMed
Our Provider Sales (Wholesale) team works closely with healthcare providers to ensure access to high‑quality products, education and support - combining commercial excellence with genuine care for patient outcomes.
About you
You're organised, proactive and customer‑focused, with an interest in building a career in B2B sales or account management.
You'll bring:
Experience in customer service, inside sales or account support
Confidence communicating via phone and email
Strong attention to detail and ability to follow structured processes
Excellent time management and organisational skills
A collaborative, positive and team‑oriented approach
Curiosity, resilience and a willingness to learn and grow
You'll be comfortable working in a fast‑paced environment and motivated by developing your skills with the goal of progressing into a Key Account Manager role.
Requirements
Required:
Experience in customer service, inside sales or account support
Experience using CRM systems
Preferred (desirable but not essential) :
Exposure to B2B/B4B environments
Experience in healthcare or medical devices
Sleep health knowledge
What's in it for you?
Clear development pathway into Key Account Management
Structured onboarding, training and coaching
Experience within a global healthcare organisation
Supportive, collaborative sales culture
Purpose‑driven work improving health outcomes
If you're ready to build a B2B sales career with impact, apply now and grow with ResMed.
Benefits
Health insuranceRemote work options
Additional Information
Associate Key Account Manager - Provider Sales
Wholesale / B4B Sales | Career Pathway Role
Brief role summary
An entry‑level to early‑career account management role supporting healthcare provider customers through proactive partner engagement, sales execution and outstanding service and support - with a clear pathway into a Key Account Manager position.
The role at a glance
Full‑time, permanent role
Provider Sales / Wholesale team (B4B)
Remote account management with outbound customer engagement
Strong development pathway into Key Account Management
Join a global healthcare leader
Resmed · Sydney, Australia