Sr. Business Analyst - Technology Solutions

External

Amherstgroup · Austin

Full-timeOn-site1d ago

CRMDocumentationLeadershipProcess ImprovementSalesforceSQL

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About the role

The Sr. Business Analyst - Technology Solutions is an experienced and dynamic team player who will play a pivotal role in Amherst's solution development, process optimization, application strategy, and technology adoption. The ideal candidate will possess the ability to act as the primary liaison between business units and stakeholders. This role champions cross‑functional collaboration, change management, and data management to deliver efficiencies, automation, and improved quality of operations. Combining strong analytical acumen, process innovation, business insight and some technical expertise with exceptional communication and leadership skills, the Sr. Business Analyst - Technology Solutions will focus on implementing scalable solutions that are aligned with the company's overall business strategy.

Responsibilities

Lead organizational process improvement initiatives, identifying inefficiencies and implementing optimized workflows or technology improvements.

Build and foster relationships with key business stakeholders and technology partners.

Provides expertise in designing and optimizing workflows, ensuring standardization in controls and data.

Champion adoption of process changes and new functionality to improve accuracy, efficiency, and user experience across technology and business lines.

Gather and translate business/user needs into requirements and user stories, journey maps, data and system diagrams, functional design specifications, including developer guidance.

Partner with business teams to optimize end-to-end workflows spanning Salesforce (acquisitions, operating, asset data, resident data) and Yardi (accounting, reporting).

Serve as the primary business liaison for Salesforce-Yardi integrations, ensuring alignment between CRM, accounting, and operational workflows.

Collaborate with Yardi and Salesforce administrators on implementation, enhancements, and issue resolution.

Ensure Yardi configurations align with accounting policies, internal controls, and reporting requirements.

Establish and promote data governance standards, including data ownership, controls, and documentation across the technology stack.

Provide process documentation, training, guidance, and communication to ensure smooth transitions during system or process changes.

Contributes to maintaining backlogs, sprint/project plans, timelines and budgets.

Inventory, document, and critically evaluate existing Yardi-based business processes to determine suitability for retirement, re-engineering, or re-platforming into Salesforce.

Education and Experience Guidelines:

5-10 years of experience as a Business Analyst or Systems Analyst supporting Real Estate or Asset Management.

Strong hands-on experience with Yardi Voyager, including Investment Accounting and Property Management modules. Single-Family Rental experience a plus.

Deep understanding of real estate accounting concepts (multi-entity structures, allocations, consolidations, investor reporting).

Experience supporting system implementations, large-scale enhancements, and multi-platform integrations.

Familiarity with SQL, reporting tools, or data visualization platforms.

Strong analytical, problem-solving, and documentation skills.

Salesforce experience is a plus.

Strategic thinker with a strong attention to detail.

Strong ownership mindset and ability to lead initiatives end-to-end.

Bachelor's degree required.

Our full-time employee benefits include:

A competitive compensation package, annual bonus, 401k match

Flexib

Sr. Business Analyst - Technology Solutions

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