Receive inbound mail and packages and input details into chain-of-custody systems
Sort and distribute mail and packages to company personnel
Manage outgoing mail and shipping transactions
Notify employees upon receipt of deliveries
Serve as point of contact for mail and package inquiries
Document & Business Service Center Support
Perform scanning, imaging, and light copy/print services
Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
Maintain the Business Service Center in a clean and organized manner
Office & Facilities Support
Assist with meeting room and conference room setups
Support office moves within assigned facilities
Perform light maintenance and cleaning duties as needed
Customer Service & Operational Excellence
Deliver 5-star customer service across all forms of communication
Build professional relationships with employees and internal teams
Maintain professionalism and composure when handling sensitive inquiries
Proactively seek additional work during downtime
Train backup personnel and provide guidance on procedures and policies
Identify and respond to additional operational support needs
Requirements
Required
High School Diploma or equivalent
Ability to work flexible hours between 7:00 AM - 7:00 PM (8-hour shifts)
Strong verbal and written communication skills
Excellent customer service orientation
Strong organizational and multitasking skills
Basic computer proficiency and ability to learn new systems
Preferred
2+ years of experience in office services, mailroom, logistics, or customer service roles
Working knowledge of multifunction devices (MFDs)
Experience with shipping/receiving procedures and tracking systems
Competencies
Strong communication skills
Customer-first mindset with service excellence focus
Attention to detail and operational accuracy
Ability to multitask and prioritize effectively
Independent work capability with strong accountability
Problem-solving and analytical thinking
Team-oriented with strong collaboration skills
Physical Requirements
Ability to lift or move packages up to 40 lbs. or more frequently
Ability to move materials using a wheeled cart with 60 lb capacity
Ability to walk, bend, kneel, stand, and sit for extended periods
Manual dexterity for operating office equipment
Travel: None
Benefits
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSDental insuranceVision insurance401(k)Flexible schedule
Additional Information
SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center.
The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach.
Job Overview
The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.
This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Spsnorthamerica · Seattle, WA