Maintenance Technician

About the role

Our Home Improvement team plays a vital role in ensuring a quality living experience for all of our residents. Our specialists work closely with Groma's own property management team to schedule and perform maintenance visits for our properties, ensure quality communication using our technology, and expand their knowledge and skill sets. The ideal candidate has experience in maintenance or handyman services, an eye for detail, a willingness to report any property issues, and a strong commitment to upholding the highest standards for Groma properties. Schedule: Specialists will work Monday - Friday beginning at 9:00am at their first property assignment and continue on in the field until 5:00pm with a 30 minute lunch break taken at their discretion. Maintenance Requests: Fulfill resident maintenance requests, often in their apartment with them present. Perform diagnostics, repairs and ensure the apartment is left clean and presentable. Brand Standards: Ensure that all Groma brand cleanliness and safety standards are consistently met at each property. Reporting: Complete detailed reporting of maintenance tasks as they are completed and communicating needs to the property management team via Slack channels Equipment and Supplies: Maintain and upkeep all maintenance equipment, supplies, and products. Customer Service: Interact with residents professionally and patiently, addressing reasonable requests and complaints. Emergency On-Call Coverage: Participate in the property operations emergency on-call rotation.