Additional Information
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing-each solution can stand alone, but together they deliver more-to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We're building a culture where each Alkamist can perform to their highest potential, and we're always on the lookout for the best and brightest minds. If you're ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Alkami's Sr. Integration Success Engineer is a post-sale, lifecycle-focused technical role that sits at the intersection of software engineering, technical support & consulting, and customer enablement. You'll be the primary technical partner for financial institutions (FIs) and their development teams and system integrators as they build, test, and launch custom integrations using the Alkami SDK and platform APIs.
You will serve as the first line of defense for all inbound SDK tickets from financial institutions, system integrators, and vendors- triaging each engagement to determine whether it can be resolved through a standard ticket interaction or requires scoping and execution as a formal project.
You are the person who prevents problems before they reach production- guiding integration architecture, providing hands-on troubleshooting, and providing break/fix support.
Integration Lifecycle Ownership
- Partner with FI development teams and system integrators from discovery through go-live, providing architectural guidance, technical oversight, and active troubleshooting at each phase
- Validate integration approaches and use cases during discovery to ensure alignment with the Alkami platform capabilities before development begins
- Support customer and integrator developers during the build phase with guidance on SDK usage, API behavior, endpoint design, and error handling
- Provide testing and validation support prior to production, confirming expected platform behavior and surfacing edge cases before launch
Technical Advisory Support
- Handle inbound SDK and integration questions for functionality and guidance that does not require hands-on engagement- SDK capability clarification, endpoint usage, API response interpretation, and short consultations
- Triage and scope inbound tickets to determine whether they fall within advisory support or require a full project proposal
Contracted Integration Engagements
- Transition advisory tickets into scoped project proposals when customer needs evolve into hands-on architectural design assistance, extensive troubleshooting, repeated debugging sessions, code or workflow reviews, or active participation in build and test phases
- Track all contracted engagement hours to ensure proper recording of customer entitlements and utilization, enabling accurate forecasting of SDK support demand.
Cross-Functional Escalation & Feedback
- Coordinate technical escalations to Engineering when integration issues reveal platform bugs or SDK gaps, providing structured reproduction steps and context
- Serve as a consistent feedback channel from the field into Product and Engineering to surface integration friction points, undocumented behaviors, and gaps in SDK capabilities
WHAT YOU WON'T DO
This role does not involve:
- Writing customer code or building integrations on behalf of FIs or system integrators
- Pre-sales technical demonstrations or scoping
Alkami · Remote