Using the schedule of events, you will configure the components of the system from end - end. Checking and verifying that the metadata is correct for the events and managing any last-minute changes to the schedule
You will ensure that all monitoring systems are running and all parts of the event chain are ready for the event to start
Monitoring and Control:
Once the events are underway you will monitor the live event content and all systems related to the publishing of the event and be ready to react should any problems occur
You will intervene and provide a solution or escalate to a relevant team if necessary
Content Management:
Safeguarding the customer experience by ensuring that the content has the correct graphics/title etc and taking corrective action.
Communication Hub:
As a central point of contact for the platform you communicate with all stakeholders to inform them of any platform issues
Should an event be delayed or extended you will communicate with all international stakeholders so that action may be taken to extend or close an event
Requirements
Highly effective, positive and influential communication style; demonstration of excellent people skills, communication skills, and coaching within your current team
Knowledge of Sky's broadcast chain and platforms
Ability to prioritise problems and ensure the best customer experience
Ability to resolve complex problems or problems where precedent may not exist
Consistently demonstrate strong team behaviours
Work provides a significant positive impact on the team and/or the business
The best examples of the required behaviours and Sky values in action
Achieves exceptional results in a way that inspires others to do it better
Shift Pattern
You will be required to work from Monday to Sunday various shifts (depending on business objectives) for example: 7-day fortnight , Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with hour break
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
Team overview
Content technology and innovation
Inclusion & how you'll work
Your office space
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beaut
Benefits
Health insurance
Additional Information
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
The purpose of this role is to oversee the end-to-end content operations process for the reception, enrichment, finalisation and distribution of live content to be published on the new Sky Live Events platform. This role provides support to the content operation and monitoring of all systems involved in the Live Event delivery process from planning to distribution.
You will have control of the end-to-end systems for the reception and finalisation of the live feeds and their distribution to the publishing points. It will be your responsibility to ensure that all aspects of the system are functioning as expected and to take action to resolve or escalate in the event of an issue. This system delivers Live content internationally and communication of changes or alterations to events will be your responsibility ensuring that all platforms are in sync across the group and that the customer receives the best possible experience.
Sky · Osterley