Account Services Consultant

Benefits

Additional Information

Job Posting End Date: June 06 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the benefits listed above are subject to the terms of their individual Plans . And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: This role serves as the primary contact for LTC policyholders, brokers, and internal field & service partners, providing consultative service and policy support for employer and/or individual customers. The consultant role strives to leverage each service interaction as a strategic engagement opportunity to educate policyholders on their plan or coverage options, and to enable policy change actions that balance the customer's needs with Unum's closed block strategy. In collaboration with our Product & Repricing and Client Administration teams, this role contributes to LTC Operations' strategic initiatives focused on rate increase execution, footprint reduction and contract management. Principal Duties and Responsibilities Serves as the product's main point of contact for Brokers, Plan Administrators, insureds and vendors; develops strong collaborative partnerships within the team, across functional areas and with external customers. Actively participates in customer relationship management. Manages enrollment events, including tracking of application and census information as needed; audits deduction files to ensure monthly ongoing accuracy of billing following enrollment. Performs monthly audits, such as enrollment activity, appropriate premium remittance, and accurate allocation. Responsible for the servicing of customer and internal partner requests to include inbound/outbound calls, email inquiries, service requests and general mail. Clearly communicates information about products, administrative processes and rate increases to internal and external constituents; proactively identifies and recommends effective solutions. Responsible for ensuring that accurate and timely coverage and administrative changes within multiple legacy systems are completed. This involves providing direction, feedback and partnering with internal enrollment processing teams as necessary. Analyze requests for changes to ensure understanding of intended change. Manages overall accounting for all assigned customers, including Due & Unpaid premium and Suspense by ensuring that premium is allocated timely and appropriately. Performs monthly audits on all accounts that have balances or credits due and partners with policyholders, brokers, and field office Client Managers to ensure that issues are communicated and resolved timely and accurately. Upholds Unum LTC's strict guidelines on past due premium, which includes taking appropriate collections action and scheduling termination dates for policies that have balances due outside of grace period. Identifies, develops, and communicates solutions for complex/customized billing or administrative changes. This may include alternative billing arrangements or use of new or existing tools to both benefit Unum and the customer. Solicit feedback/assistance from Sr. ASC on approach and solutions available to present to customer. Manage the offering of coverage and administration solutions that meet customer expectations. Provide options in collaboration with internal/external partners and the customer which contribute to meeting the department's goals. Effectively manage and collaborate with wide range of customers to ensure timely service, quality and customer needs are met or exceeded. Constantly watch for business trends and proactively propose recommendations and solutions. Refer to management as appropriate for further action. Adhere to established department expectations when independently analyzing various daily, weekly and monthly reports and taking appropriate action. Actively seek opportunities to implement changes which improve wo