Reconciliation and balancing to account for all SOP volume received daily
Typing a minimum of 30-40 wpm
Document processing and records management
Strong attention to detail and accuracy
Knowledge of Service of Process procedures (preferred)
Proficiency with scanning equipment and workflow systems
Fulfillment Associate - Document Management & Processing at Wk
Ability to learn and navigate internal tools and dashboards
Problem identification and escalation judgment
Collaborative teamwork and internal customer service skills
Time management and ability to meet performance metrics
Clear verbal communication and professional interpersonal skills
High school diploma or equivalent required, additional education in legal/operations workflows or customer service preferred
Team Office/mail-room experience required.
Experience in document processing, administrative operations, or records management preferred
Ability to accurately prepare, scan, and track documents
Comfort learning and using internal systems, tools, and dashboards
Strong attention to detail and quality focus
Ability to meet productivity, quality, and timeliness metrics
Sound judgment in identifying and escalating issues
Ability to work indedpendently in a fast-paced and changing environment
Strong teamwork and internal customer service skills
Professional communication and time‑management abilities
Ability to lift up to 30 lbs
Our Interview Practices
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Benefits
$30,300.00 - $50,700.00 USDAdditional Information :Dental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
Wolters Kluwer's CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management & Processing , you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry‑level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.
Essential Duties and Responsibilities:
Receiving legal documents (via process served, certified, regular mail, courier, etc.), sorting, prepping, batching, and scanning documents received
Reconciliation and balancing to account for all SOP volume received daily
Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
Collaborate directly with internal customers to deliver timely and accurate service of process
Identify issues requiring escalation and route them to the appropriate support or resolution teams
Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
Adhere to Service of Process standard operating procedures and compliance requirements
Consistently meet established productivity, quality, and timeliness performance metrics
Wk · Usa - New York City, NY