Senior Operations Manager South+LATAM

About the role

The Senior Operations Manager, South + LATAM is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners across the region. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability. The role requires a strong commercial mindset, excellent stakeholder management, and the ability to lead through complexity in a dynamic, fast-paced environment. YOUR CHALLENGE: Market Operations & Strategy Design and implement strategies for supply partnerships across South + LATAM to ensure guests are served with the best possible quality at an optimized cost level. Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability across the region, translating KPIs into clear operational actions. Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation. Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions. Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements. Contribute to shaping the broader global supply strategy through regional insights and recommendations. Process Improvement Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges. Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making. Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. Identify scalable ways of working that improve consistency, responsiveness, and partner experience across the region. Partner & Market Engagement Build and nurture long-term strategic relationships with supply and corporate partners across South + LATAM. Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions. Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. Act as a senior regional voice for operational priorities, market realities, and opportunities for growth. Team Development Grow, lead, and develop a team managing the chauffeur supply side across the region. Build strong analytical and relationship management capabilities within the team. Enable clear data storytelling, accountability, and performance ownership across markets. Foster a high-performance culture grounded in collaboration, ownership, and continuous improvement. ABOUT YOU: 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment. Strong understanding of partnership management and relationship-driven business models. Highly analytical, with the ability to interpret supply and demand dynamics and translate data into action. Experience managing KPIs, margin performance, and operational roadmaps. Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders. Strong negotiation skills, with the ability to structure win-win outcomes while protecting commercial performance. Comfortable operating in uncertain and rapidly changing market environments. Experience leading and developing teams. Ability to communicate insights clearly through data storytelling. Fluency in English and Spanish is required; additional regional language skills are a strong plus. Willingness to travel regularly, approximately 25-40%. Why this role is exciting This role sits at the intersection of strategy, commercial ownership, and on-the-ground operations. The person joining will help shape regional supply partnerships, own pricing and margin performance, and work closely with cross-functional teams to drive operational excellence and sustainable growth across South + LATAM. About Blacklane Our mission is simple but powerful: to become the world's leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. Our Company Culture & Values Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence. Care - We are invested in each other's well-being and professi