Astreya · Mountain View, CAPrepare for this interview
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What this Job Entails: The Feedback Moderator II is responsible for monitoring and responding to tester feedback groups including providing technical support, triaging of issues, reporting bugs and escalating issues. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Provide periodic reporting of volume and status of feedback reports, including google group feedback and issues reported on bugs. Share product, program and process knowledge with other team members to help knowledge growth. Answer questions from testers and follow through to investigate issues and track root causes. Track issues to identify gaps over time and highlight those issues to PgM lead. Create better documentation around our processes and resources. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience Exercises judgment within defined procedures and practices to determine appropriate action Organized and detail oriented Excellent customer support skills Strong problem solving and writing skills is a must Excellent critical thinking skills Capacity to manage high pressure, short timelines and willingness to be flexible Team collaboration skills Strong multi-tasking skills and ability to adapt to rapidly changing development project Knowledgeable of Google products and Google Sheets Must be reliable and have an excellent work ethic
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