Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.Successful candidates in this role are expected to earn between $22.67-$35.13 hourly.PAY RANGE:$22.67 - $35.13CULTURE AND BENEFITS:
401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing*
Medical, Dental and Vision Coverage*
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave*
Career Growth Planning & Nationwide Career Opportunities
*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
PROFIT SHARING:
Health insurance
Dental insurance
Vision insurance
Flexible schedule
Equity / stock options
Parental leave
Additional Information
ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION:
Provide superior field support on RbA products by performing service OR doing technical measures prior to installation
RESPONSIBILITES:
- Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
- Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
- Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's
- Accurately measure dimensions and determine installation processes for windows and doors
- Provide installation solutions that match customer expectations of cost effecitve, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
- Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
- Provide accurate measurements and documentation of job-related circumstances in a timely fashion
-Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
QUAILIFICATIONS AND SKILLS:
- High school degree and valid driver's license with clean driving record; 2 or more years of window installation experience preferred
- Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry
- Ability to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware
- Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions
- Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels
- Diagnostic skills: assessment, problem solving and decision making
- Initiative: ability to work independently; Flexibility: willingness to work variable work schedules
- Basic math skills, legible writing, basic personal computer skills in word and excel
Andersen · Fairfax, VA