The Red Hat Enterprise Sales team is looking for an Strategic Account Manager to join us in India. In this role, you will be responsible for retaining and growing sales within Enterprise accounts, helping our customers and partners make business and IT transformations using Red Hat services and solutions. As an Strategic Account Manager, you will gain an understanding of our customers processes, needs, and challenges, promoting the value of Red Hat's solutions and how they can deliver value to the customer.
Responsibilities
Translate Red Hat's sales strategy into a relevant account-level strategy for each customer
Deliver on the account strategy to manage performance and customer success in key accounts, retaining and growing bookings through strategic account planning
Apply knowledge of use cases and Red Hat's key offering value proposition to identify and act upon opportunities to guide upsell, cross-sell, and renewals across the Red Hat portfolio while deepening penetration within accounts
Orchestrate solution architects, specialist teams, Customer Success team, and industry experts to align Red Hat's use cases to client needs, managing end to end sales to develop solutions that deliver business value
Coordinate support from specialist solutions architects, sales solutions specialists, and industry experts to manage end to end sales and deliver customer value
Cultivate relationships across customer organizations to position Red Hat as a key partner to their business
Collaborate with the Customer Success team to co-develop success and growth plans, understanding how the customer derives value from Red Hat's solutions to support expansion and retention and ensure that Red Hat meets or exceeds the customer success criteria
Engage partners where appropriate to strengthen Red Hat's customer value proposition
Requirements
Excellent leadership and communication skills with the ability to engage a diverse set of stakeholders in a matrixed organization and guide accountability within the account team
Strategic orientation and value engineering skills to position and sell solutions to meet the customer needs and build business cases around return on investment (ROI) and total cost of ownership (TCO)
Solid understanding of FSI business, industry trends, competitive landscape, and Red Hat differentiators and value proposition
Ability to articulate the hybrid cloud story, the value of Red Hat's solutions, and Red Hat's differentiation in one-on-ones with key customer stakeholders
Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including IT and related business functions
Proven experience selling complex IT solutions to large organizations within the region and to multiple decision makers
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Red Hat · Mumbai, India