Providing of training and support for customer AM machine operators, both on site and remotely.
Scheduled service and maintenance for the Renishaw AM product line. This will include maintenance of and upgrades to electronic, mechanical, software and optical assemblies.
Customer repairs call out, on site diagnostics, fault finding and calibration services.
Product testing, performance measurement, data collection and report writing.
Customer relationship management
Service visits to be carried out in a timely manner in line with company expectations.
Ensure expenses and timesheets are submitted on time.
Always adhere to PPE requirements.
Key requirements
Previous Support Service engineering background, preferably with experience in the service, maintenance, repair, or assembly/manufacturing of AM, CNC, robotic/automation machines.
A high-level diploma or degree in a technical discipline (mechanical, electrical or machine automation).
Full European driving license.
Frequent travel across Spain and Portugal and occasionally to UK base (Miskin, South Wales) for training requirements.
Desirable requirements
Experience in testing/calibration of mechanical, electrical, and optical systems.
Experience of onsite installation, commissioning, and training.
Ability to read, understand and translate mechanical, electrical, pneumatic, hydraulic schematic and mechanical assembly drawings and instructions.
Experience of working with high and low voltage circuitry.
Excellent written and verbal communication skills with experience in customer service and support.
Benefits
Location: Basque CountryPermanent and full-time contractSalary in accordance with experience and qualificationsLaptop, mobile phoneCompany carImmediate incorporationand additional benefits, such as:Discretionary annual bonusTraining customized initiativesLong-term opportunities for professional development in an international companyReferral program with paid compensationOnline wellbeing benefitsA collaborative and inclusive culture of sharing and teamwork--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------*Applying to this job offer you authorize us to process your personal data with the only purpose of the job offer recruitment.Paid time offRemote work optionsPerformance bonus
Additional Information
Job Description
Mission
Renishaw's Additive Manufacturing systems are designed to produce complex parts and components using additive manufacturing (also known as 3D printing) technology. These technologies include laser powder bed fusion (LPBF), which uses a laser to melt and fuse metal powders onto a substrate with instant, ultra-high accuracy, straight from a CAD design. In addition to its Additive Manufacturing systems, Renishaw also offers software and support services to help customers optimize their manufacturing processes and achieve the highest quality results. We're recruiting a Support Engineer to be based in Spain, ideally in the Basque Country, to join our team. As a Support Engineer at Renishaw, you'll ensure a high standard of service and support is provided to every AM customer, enabling them to maximise the benefits expected from their investment.
Renishaw · (home Office), Spain