We're looking for a Team Lead in our Employee Benefits and Retirement Practice to champion service quality, support team development, and uphold our commitment to exceptional client experience.
This role is about empowering others to succeed while maintaining a sharp focus on performance metrics, retention, and team culture.
Responsibilities
Team Leadership : Lead and develop operational staff, establish performance expectations, and conduct regular evaluations.
Strategic Planning & Implementation: Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives.
Client Service Oversight: Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns.
Technology Integration : Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.
Risk Oversight : Assess and mitigate operational risks and ensure adherence to compliance standards.
Qualifications and expertise that pave the way for Success
3-5 years of experience in employee benefits, insurance industry, or proven experience in a leadership or managerial role within operations.
Ability to work effectively within a team environment and collaborate with cross-functional teams.
Passion, humility, integrity, positive attitude, mission-driven, and self-directed
Strong knowledge of operational best practices.
Exceptional interpersonal and communication skills.
Strong analytical, problem-solving, and decision-making skills.
Proficiency in Microsoft Office Suite and knowledge of relevant software and platforms
Elevate Your Career with HUB International
Your Advancement and Well-being: Our Priority
At HUB, we place immense value on the well-being and professional development of our team. Here's what you can look forward to as part of the HUB Team:
Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
Exclusive Perks : Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding
Service: Our Ethos
If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know-we're here to support you. At HUB, building an inclusive workplace isn't just part of what we do-it's at the heart of who we are..
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Benefits
Health insuranceVision insuranceFlexible schedulePerformance bonus
Hub · Toronto, On, Canada