Provisioning Executive - (6 month FTC)

Responsibilities

• Provide an outstanding delivery of end-to-end provisioning of Wi-Fi and Ethernet orders
• Ensure effective and timely communication is maintained with the customer throughout the order delivery process.
• Liaise with internal and external stakeholders, managing expectations but also ensuring services/circuits are delivered to tight deadlines
• Proactively raise escalations to resolve delivery issues keeping customers advised of any delays
• Resolve billing enquiries