Manager, Client Delivery (AML Operations) - Krakow, Poland

About the role

We are seeking a skilled Manager to lead a team of analysts and subject matter experts. This role involves overseeing client projects, ensuring high-quality outcomes, and fostering a collaborative team environment. You'll serve as a coach and mentor, manage performance, and maintain strong client relationships while driving operational excellence. This position requires work onsite in our office in Krakow.

Responsibilities

• Lead and manage a team of up to 25+ analysts, quality control specialists, and subject matter experts.
• Oversee team performance, development, and workload planning to ensure successful project delivery.
• Provide coaching, feedback, and support for team members' growth and career progression.
• Manage client engagements, ensuring compliance with internal policies and regulatory standards.
• Maintain regular communication with clients to strengthen partnerships, report outcomes, and identify service opportunities.
• Monitor team output and quality, identifying areas for process improvement and efficiency.
• Deliver performance and service reports to senior leadership and clients.
• Collaborate with internal teams to expand subject matter expertise and advisory capabilities.
• Contribute to strategic initiatives within the Managed Services practice in partnership with senior leaders.
• Required Qualifications
• Bachelor's degree and 4-5 years of experience in Anti-Money Laundering (AML) or a related field.
• Fluency in English (B2 level or higher).
• Experience in transaction monitoring
• Experience in KYC processing within corporate or investment banking environments.
• Proven people management skills and decision-making capabilities.
• Ability to lead projects, manage timelines, and coordinate cross-functional teams.
• Strong organizational skills and ability to work independently and collaboratively.

Requirements

• Experience in cryptocurrency
• Professional certification (e.g., CAMS, CKYCA).
• Master's degree.
• Entrepreneurial mindset with a proactive approach to change and improvement.
• Strong collaboration and communication skills, with the ability to influence and contribute ideas.
• Minimum salary: 14,583 PLN gross/month
• Additional components of our benefits package:
• Comprehensive private medical healthcare
• The option to join a group private insurance plan (subject to a fee)
• MyBe nefi t Caf eter ia including Multisport
• Annua l discretionary bonus, subject to both company performance and individual contribution
• Recruitment Scam Alerts

Benefits

Additional Information

Job Description:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at amlrightsource? Share your experience