Experience in higher education preferred, particularly in recruiting, admissions, records, financial aid, or related fields
Core Competencies
Customer service: Provide timely and concise information, acting professionally and tactfully.
Time management: Prioritize tasks to meet student needs and internal deadlines.
Problem-solving: Utilize critical thinking to determine the best course of action.
Teamwork: Actively participate in a team and encourage cooperation.
Cultural competence: Sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.
Work Environment & Additional Information
This is an on-campus position that requires employees to be physically present at a campus location at least three days per week
This role may require occasional travel to different office locations and events
Ability to perform essential physical tasks such as sitting, standing, walking, lifting, or other job-specific movements as needed.
This position is full time, requiring a standard 40-hour work week
This role is classified as salaried, non-exempt under the Fair Labor Standards Act (FLSA)
This position is not ORP eligible
Note: This job description is intended to provide an overview of the position and does
Benefits
Vision insurance
Additional Information
Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
Job Description
The Enrollment Coach is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As an Enrollment Coach at TSTC, you play a crucial role in guiding students from the enrollment phase through graduation, acting as a supportive resource and advocate. In this front-line position, you collaborate with various internal departments to ensure a seamless experience for students. Your primary goal is to enhance persistence rates and graduation numbers, aligning with TSTC's mission of student success and job placement. You report directly to a Team Lead of Enrollment and perform your role with supervision.
Essential Functions
Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
Manage a student caseload, addressing questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.
Assist students in determining appropriate degree programs and courses based on career goals.
Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar's Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.
Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to support students and monitor progress.
Conduct consistent outreach to ensure student success, partnering with faculty and other departments as needed.
Stay informed about FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.
Proactively review changes to enrollment management policies and best practices.
Utilize various software programs for tasks such as reviewing eligibility requirements, tracking financial aid status, and monitoring academic progress.
Employ TSTC's Early Alert system to identify at-risk students, devise outreach plans, and maintain detailed notes using effective advising techniques.
Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control.
Undertake additional responsibilities as assigned.
Education, Experience, & Skills
Required Qualifications
Associate's Degree
1-3 years customer service or sales preferred
Possess excellent written and verbal communication skills for clear and effective information delivery.
Demonstrate critical thinking skills to make decisions and solve complex problems with sound reasoning.
Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.
Exhibit adaptability to learn and leverage new technologies.
Occasional travel (up to 5%) and availability on nights and weekends may be required.
Tstc · Waco Campus