Title Express Documentation Processor

Responsibilities

• Opening and scanning incoming mail.
• Participating in the call queue (answering basic TE inquiries, providing claim updates, and directing callers to the appropriate department or team, where applicable).
• Preparing and sending Total Loss Packets (all documents required under provincial/territorial guidelines).
• Initial calls to lienholders (to obtain payout information, Letters of Guarantee, and copies of titles).
• Initial calls to owners/insureds (to advise them of the packet being sent and to review any customer-specific requirements).
• Follow-up calls to owners/insureds regarding outstanding or corrected documentation.
• Follow-up calls to lienholders for documents requested during initial contact.
• Sending revised packets to owners/insureds as required.
• Meeting internal cycle times and other auditable performance standards.
• Mail Approvals - reviewing all incoming mail to ensure documents meet provincial/territorial regulatory requirements.
• Issuing "Okay to Pay" notifications to the insurer after the final compliance review of the file.
• Monitoring and actioning items in a shared inbox to ensure tasks are completed according to company policy, timelines, and contractual obligations.
• Completing other duties as assigned by management.
• Working within the Canada Department and aligning with Canadian statutory holidays.
• Requirements and Qualifications
• Minimum 1 year of office-based customer service experience
• High school/Secondary School diploma or equivalent
• Proficient with standard office equipment and Microsoft applications
• Ability to identify and assess vehicle title documents in accordance with company and provincial/territorial guidelines
• Ability to work effectively with provincial/territorial licensing authorities (Ministries/Service Ontario/ Service Nova Scotia/SAAQ, etc.) and lienholder organizations
• Strong problem-solving abilities
• Ability to multitask
• Basic 10-key proficiency
• Ability to work in a fast-paced environment
• Excellent written and verbal communication skills
• Strong customer service skills and a positive attitude
• Basic math skills
• Ability to prioritize and delegate workflow
• Able to work independently or collaboratively as part of a team
• Fluent reading and writing skills in English and French
• Valid driver's licence
• Occasional overtime as required
• Bilingual (English and French

Requirements

• Customer Focus : You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
• Problem Solving : You tackle complex challenges with practical, creative solutions, using experience and intuition to assess feasibility.
• Effective Communicator : You are an active listener who can communicate effectively with different audiences in diverse situations.
• Teamwork : You thrive in a multi-disciplinary team environment and believe that we can get further, faster by working together.
• Effective Time-Management : You effectively prioritize tasks and manage your time to ensure deadlines are met.
• Pay $21.05 - $23.71 per hour

Additional Information

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Documentation Processor is responsible for supporting auto insurance carriers with obtaining vehicle ownership documents, completing title-related documentation, and coordinating with financial institutions and vehicle owners. **This position is based in Canada and accepting only Canadian applicants**

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