Partner with developers to execute solutions for identified issues.
Ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.
Stakeholder Support
Provide technical and functional support to sales representatives, distributors, finance and resellers as needed.
Address queries and ensure stakeholders have the necessary tools and resources to use the CPQ platform efficiently.
Change Management and Training
Conduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates.
Resolve any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.
Data Analysis and Reporting
Generate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement.
Prepare and present key data to stakeholders to support informed decision-making.
Solution Documentation
Create detailed user story documentation for solutions provided to business problems.
Maintain clear, organized records to support knowledge sharing and future references.
Defect Management and Triage
Analyze and prioritize incoming defects for the NAM CPQ platform.
Identify root causes and propose actionable solutions to resolve issues promptly.
Continuous Improvement
Collaborate with teams to identify areas for process or system improvements based on feedback and defect reviews.
Support efforts to enhance the CPQ platform's usability and performance.
Requirements
Education: Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
2-3 years of experience in a product owner, business analyst, or similar role.
Exposure to CPQ platforms is highly desirable
Technical Skills:
Basic understanding of Salesforce CPQ processes, workflows, and tools.
Ability to generate and analyze reports in Salesforce.
Proficiency in analyzing data and providing actionable insights.
Key Competencies
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to work collaboratively with cross-functional teams and stakeholders.
Self-motivated, with excellent organizational abilities and attention to detail.
Preferred Skills
Familiarity with Salesforce CPQ or other CPQ platforms.
Basic knowledge of Agile methodologies.
Experience working with sales operations teams and distributors/resellers.
Experience in conducting training sessions and managing change initiatives.
Strong proficiency in Salesforce reporting tools and dashboards.
Experience:
Benefits
This position offers an annual base salary typically between $ 77000 and $ 112000#LI-SN1
Additional Information
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
We are seeking a motivated CPQ Product Owner Analyst to support the North America (NAM) CPQ platform by managing and resolving incoming defects and providing effective solutions. This individual will play a key role in ensuring smooth operations by working collaboratively with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.
Logitech · US