Intermountain Health · Lake Park BuildingPrepare for this interview
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Job Description: The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. Join Our Team as a Contact Center Representative! We are seeking an organized and compassionate Contact Center Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we'd love to hear from you! Discover why Intermountain Health is a great place to work (youtube.com) Posting Specifics Entry Rate: $18.39 - $24.99 depending on experience Benefits Eligible: Yes, check them out here Shift Details: Full-time, 40 hours per week, some holidays required Training: Training is 5 weeks, Monday - Friday from 9:00am - 5:30pm. This will be a hybrid training experience that will require some days at our Lake Park Building in West Valley City, Utah. Based on the training program we are unable to accommodate time off during the training period. After training, this is a fully remote position. Shift Details: The Contact Center is open Monday - Friday 7:00am - 5:30pm After completing Training, the shift will be Monday - Friday from 9:00am - 5:30pm Additional Details: All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare. Interview: The team will reach out via email if you are selected to schedule an interview. Essential Functions Demonstrates a high level of customer service and e stablishes courteous and professional connections with patients via omni channel communications. Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests. Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient. Uses analytical skills and technical resources to anticipate and resolve patient requests. Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.
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