Demonstrated professionalism with experience in direct or indirect leadership of people or projects
Experience in a role requiring independent-critical thinking, time management, problem solving and achieving goals
Ability to travel to assigned geography (assignments will be in the downstate New York area which includes the 5 boroughs, Long Island, Orange County, and Westchester)
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
Proficient computer skills experience, including proficiency with Microsoft Outlook, Word and Excel
Associate's or Bachelor's degree
Prior training experience
Experience managing field teams
Prior leadership skills along with ability to develop, direct, and support a team
Adept at planning, organizing, and executing strategies
Ability to build and enhance team productivity to achieve team goals
EEO Law Poster and Supplement
Hiring Range*:
Greater New York City Area (NY, NJ, CT residents): $67,205 - $95,680
All Other Locations (within approved locations): $59,800 - $87,360
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits
Benefits
Health insuranceVision insuranceRemote work options
Additional Information
As part of Healthfirst's comprehensive care management approach, we have field-based staff who visit our vulnerable members to assess and address their needs. The FCC Team Lead (FCC TL) is responsible for leadership and supervision of the Field Care Coordinators (FCC). Each Team Lead will supervise a team of FCCs assigned to a specific geography, and ensure the FCCs conduct their home care management visits according to departmental policies. The FCC TL role is hybrid and will be a mix of remote and in-field supervision of a field team.
Supervises, evaluates, and coordinates daily team operations and responsibilities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency
Allocates, monitors, and assigns resources while delegating and monitoring workloads
Implements and supports continuous process improvement and quality initiatives
Provides in-field support to the FCC staff, including supervision, coaching and training
Exercises judgment within defined procedures and policies to determine appropriate actions and administers departmental policies
Develops and monitors team goals; provides ongoing feedback and coaching; conducts annual performance reviews; leads by example; and ensures an atmosphere of open communication, teamwork, and empowerment to make informed decisions
Assists leadership in directing, training, and developing team members by embodying the Trailblazer mindset and leading others by example
Builds and develops relevant business relationships, critically thinks about departmental problems, and makes informed recommendations as to how to resolve issues
Additional duties as assigned
Healthfirst · NY