HIH - Application Development Analyst - HIH - Evernorth

Responsibilities

• Application & Production Support
• Perform production fixes including troubleshooting with technology and business partners through solution implementation and validation.
• Coordinate with upstream/downstream systems for issue resolution, scheduling, and change notifications.
• Monitor job run times and tune performance to meet SLAs/OLAs.
• Operational Performance
• Support daily/weekly/monthly/annual business processes requiring close collaboration between IT and business teams.
• Manage batch cycles, code promotions, and release implementations.
• Maintain application health checks and monitor reliability/availability.
• Architecture & Efficiency
• Ensure architecture currency through updates and maintenance aligned with enterprise standards.
• Identify and implement automation opportunities to improve efficiency and reduce manual effort.
• Sunset obsolete jobs, reports, and applications following retention protocols.
• Documentation & Knowledge Management
• Maintain system and process documentation including CMDB audits, SMTD reviews, system runbooks, and security diagrams.
• Update knowledge bases including process and procedures documentation to reflect current operational practices and technical configurations.
• Vendor & Compliance Coordination
• Collaborate with software vendors to resolve hosted solution issues including patching, packaging, and firewall coordination.
• Respond to infrastructure and compliance surveys (e.g., CSCI, CMDB Security Profiles).
• Support legal/regulatory requirements including SOX testing, CIP remediation, and segregation of duties.
• Project & Portfolio Support
• Provide baseline support for strategic initiatives.
• Maintain applications/code in response to technological changes (e.g. server upgrades, mainframe rationalization).
• Perform small enhancements as directed by business or leadership.
• Disaster Recovery & Risk Management
• Conduct disaster recovery testing and ensure readiness of applications.
• Support CIP initiatives and Vulnerabilities Remediation.
• Reporting & Communication
• Prepare and present operational status reports (e.g., MOR decks, WSRs) to leadership.
• Communicate production health, open issues, and improvement opportunities to stakeholders.
• Other Duties as Assigned
• Perform additional responsibilities as required to support the team, department, or organization's goals and initiatives.

Requirements

• Required Skills:
• Strong technology skills in area of technology - Mainframe 1-3 minimum years of experience in enterprise application development using: .NET Core and .NET Framework
• C#
• VB.NET (for legacy systems or modernization support)
• Crystal Reporting
• MVC Framework
• Visual Basic and ASP.net
• Strong experience with RDBMS technologies such as SQL Server and/or DB2 including query tuning and data modeling.
• Understanding of REST APIs, microservices, and service-oriented architecture.
• Experience with Git and code quality tools.
• Proven experience in application support, production operations, and IT-business coordination; including experience developing applications under an onshore-offshore model.
• Strong understanding of upstream/downstream integrations between mainframe, Oracle, and distributed services.
• Experience with job scheduling tools, monitoring systems, and automation platforms.
• Knowledge of industry standard source control systems
• Strong analytical and problem-solving skills with a focus on root cause analysis and long-term fixes.
• Familiarity with regulatory compliance frameworks (SOX, CIP).
• Excellent communication (written & verbal), attention to detail, and documentation skills with the ability to interact with all levels of the organization.
• Strong interpersonal/relationship management skills.
• Strong time management skills.
• About Evernorth Health Services

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