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Customer Growth Manager

External
spektr logoSpektr · London, UK
Full-timeOn-site4d ago
ComplianceLeadership
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About the role

Join spektr's growth engine - responsible for making sure every client goes live fast, stays healthy, and grows. As our Customer Growth Manager , you will own two things: structured account development across our existing client base, and AI-led expansion that helps clients replace manual compliance work with intelligent automation through the spektr platform. On the account development side , you will systematically map each client's current usage of spektr against the full potential across markets, subsidiaries and spektr modules to build a prioritised expansion pipeline. On the automation side , you will partner with clients to identify their most repeated tasks and size the opportunity: how much of it can be automated today, what is the value of that reduction, and how does it stack up against the cost of the spektr solution. From there you lead scoping, piloting, and implementation, always with an eye on what is scalable across clients rather than bespoke to one. You will work directly with the expansion lead, travel regularly to client sites, and feed everything you learn back into product.

Responsibilities

  • Build and maintain a structured account map per client - current usage, white-space, market coverage gaps, and expansion potential scored by size and effort
  • Run discovery sessions with clients to surface expansion opportunities on-site, at the spektr office, or online
  • Build and maintain a prioritised expansion opportunity framework
  • Build a library of reference business cases and proof points to support and accelerate future expansion conversations
  • Identify clients' most repeated tasks and size the automation opportunity
  • Build structured business cases quantifying the value of automation against the cost of the spektr solution for senior leadership decision-making
  • Lead scoping, piloting, and implementation of automation use cases in collaboration with clients and the spektr product team
  • Act as the commercial voice of the client in internal product discussions

Requirements

  • 2-5 years in a commercial, consulting, or strategic customer success role - we are looking for someone early in their career who is punching above their weight in customer engagement
  • You have structured a commercial argument or business case from scratch - you know how to frame a pain point, quantify it, and make it land with a senior executive
  • You think in systems and frameworks: you naturally want to build a process that scales, not solve one problem at a time
  • Comfortable having automation and AI conversations credibly with compliance professionals - you don't need to build models, but you need to know what is realistic and what isn't in a regulated environment - incl. steering out of bespoke solutions that are not scalable
  • Willing and excited to spend significant time at client sites - the best insights come from being inside the client's operation, not observing it from a distance
  • A builder: spektr's expansion playbook does not exist yet, and writing it is a core part of this role
  • This role may not be the right fit if you are most comfortable managing existing relationships reactively, need pre-packaged collateral before you can have a commercial conversation, find building from scratch stressful rather than exciting, or are or are more comfortable with a clear structure.

Benefits

A defining role in spektr's expansion team - a new function being built with real influence on how it takes shapeDirect access to the founding team and a front-row seat to one of Europe's fastest-growing compliance AI companiesThe chance to work on genuinely complex, high-stakes problems with category-defining financial institutionsCompetitive compensation with meaningful upside tied to expansion performanceOUR STANCEWe care deeply about building a diverse, inclusive, and high-performance team.We encourage applications from candidates who may not tick every box but believe they can raise the bar. We value different perspectives, lived experiences, and ways of thinking - and we actHealth insurance

Additional Information

WHY SPEKTR At spektr, we are on a mission to automate the world's most complex compliance workflows through AI . Founded by the team behind HelloFlow (acquired by Trulioo), spektr is building the infrastructure and AI agents to run compliance on scale. Most large financial companies rely on thousands of employees to keep up with manually handling compliance. With spektr's AI agents, we have the opportunity to change that and completly redefine how compliance operates. This is a rare opportunity to join spektr at the moment of take-off. We have a proven product, already used by some of the largest and fastest-moving financial companies like Santander, Pleo, Phantom, and many more. Backed by Northzone, Seedcamp and PSV, we are scaling incredibly fast and changing the way compliance works in real time. The work is ambitious, the bar is high, and the opportunity for personal and professional growth is huge.

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