Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.
What skill you require:
Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.
The interview process:
Our interview process involves the below:
30 min Screening call
1-hour virtual Interview
Benefits
Regrettably, we are unable to offer sponsorship for this role.RewardSalary - Attractive salary based on experience (pay reviews also completed each year)Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.Competitive Bonus Scheme - All colleaguesRemote work optionsFlexible schedulePerformance bonus
Additional Information
Motor Claims Desktop Engineer
Locations: Leicester/ Bexhill Hybrid - With the expectation to come into the office once a month.
Welcome to Hastings Direct - From our Group HR Director Pam Angel
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Job Role:
A Motor Claims Desktop Engineer assesses vehicle damage remotely, reviewing repair estimates and ensuring that repair methods and costs are accurate, safe, and aligned with industry standards. Using recognised estimating tools, they validate repair routes, support repair-versus-total-loss decisions, and help manage overall claims cost and quality.
The role works closely with repairers, claims handlers, and customers to provide clear technical guidance, negotiate where necessary, and monitor repair progress. By identifying inconsistencies and ensuring repairs follow best practice, the Desktop Engineer plays a key part in delivering a smooth, efficient, and technically robust claims journey.
Hastingsdirect · Leicester / Hybrid