Product Support Manager - Ground Support

About the role

This is a site-based position managing a Ground Support contract, working closely with operations, technical teams, and senior stakeholders to ensure strong product performance, contract delivery, and customer value.

Responsibilities

• Lead product performance, trials, audits, and technical problem-solving
• Build strong relationships with engineering, operations, and purchasing teams
• Drive KPIs, reporting, and continuous improvement initiatives
• Provide product training and technical support
• Identify opportunities for innovation and efficiency
• Ensure strict EHS compliance
• Act as the primary technical point of contact at site
• Job Requirements
• Relevant qualifications in mining engineering, operations, and/or mining technology
• Previous experience in contracts management, continuous improvement and/or Customer Relationship Management role
• Experience in U /G Mining or U/G Construction
• Exposure and an understanding of ground support products and applications
• Proven ability to engage, influence and develop effective relationships with key stakeholders to deliver results

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Company Intel

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