Proactively monitor and ensure client satisfaction
Regularly meet with clients in person or virtually to provide training and build your relationships
Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
Communicate market requirements to ISS business leaders
What We Need from You:
4+ years' experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
Strong project & time management skills
Team player with a collaborative mindset and proactive outlook
Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
Working knowledge of the responsible investment and sustainability landscape
Bachelor's or master's degree in Finance, Economics, or other related discipline is preferred
Fluency in English is essential.
#LI-RH1 #MIDSENIOR #ISSS #CS
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow-professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let's empower, collaborate, and inspire.
Let's be #BrilliantTogether.
About ISS STOXX
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Additional Information
Let's be #BrilliantTogether
We are seeking a Client Success Specialist to join our London team in helping our clients maximise the value they get from our award-winning Sustainability solutions.
In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions - spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery.
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
Harnessing technology to increase our impact
You will have the opportunity to use new AI tools, which are being integrated to our solutions and workflows to help clients navigate complex datasets and our team to identify solutions faster.
Collaborative & dynamic solution finder
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
Issgovernance · London, UK