Account Manager - Nutrition, QLD Market

Benefits

Additional Information

Position Overview: Responsible for managing a portfolio of customers, improving and developing existing customer relationships as well as identifying and actively seeking new product and sales growth opportunities across the Food and Beverage sector with a key focus on Health and Wellness inc Sports Nutrition, Functional Foods and associated categories, primarily across the QLD region. Key Responsibilities / Accountabilities: Manage existing customers and develop new customer relationships Manage existing and establish new product and market opportunities driving business growth and market share Achieve sales targets by proactively leveraging all communication channels including digital channels and face to face interactions for a range of allocated products Increase GP and product portfolio by initiating opportunities to drive cross-selling / range-sell / value-based pricing Identify high potential accounts and determine strategies for converting prospects Following sales protocols and procedures, generate new leads and improve/increase conversion rates and sales interactions Utilising call planning, pipeline management, lead identification and qualification, undertake proactive sales calling and performance monitoring to drive sales and achieve set targets Raise customer awareness by assisting in determining the right products for the customer's needs as well as raising customer awareness of product options/ opportunities Undertake joint visits with Managers and Principals as required Liaise with relevant internal stakeholders to determine the best solution for the customer and extracting maximum value (e.g., Sales Team, Product Management, Customer Service, Supply Chain) Submit accurate forecasts and forecast updates as requested on a timely basis, managing effective pricing strategies to include, but not limited to: Contracts, Pricing Agreements, Renewals, negotiations, and implementations Prepare and calculate accurate costings for materials Proficient use of Salesforce - CRM reports relating to customers in the format and timing specified by Managers (reporting includes regular call reports and special reports as requested by management at a Principals' request) Maintain, create, monitor, and update customer opportunities and potentials in Salesforce ensuring effective cross- selling strategies are applied, growing business and partnerships with our valued customers Review reports and action as required to ensure customers receive the correct quantity of product, at the right time and in the right location to meet budgeted, contracted, and forecast requirements Report on any information relevant to the liquidity of a customer to identify and limit any possible exposure to Brenntag of any debts Seek prompt payment of debtors and address problem accounts when necessary In conjunction with Commercial/Business/Product Managers, conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Team Increase product knowledge by undertaking regular reviews of product data to understand the technical merits of the products handled by Brenntag as well as participating in product knowledge initiatives Report on market and competitor information e.g., pricing, key customer strategies, trends, key personnel movements, and new product opportunities etc. Ensure all business activities are conducted according to the work instructions specified in the Integrated Management Systems Customer Experience Identify and assist in implementation of process improvement opportunities in conjunction with senior management Manage Customer Service Excellence as measured by external customer feedback Work cohesively with internal/external stakeholders ensuring a customer centric culture is achieved and maintained Non-conformance management Manage and report all non-conformances, acting on repetitious non-conformances Identify and implement changes to ensure a measured reduction in non-conformances and overall operation efficiency gains and continuous improvement initiatives are achieved Review Job7's and follow through to action improvements, addressing areas of sub-optimal performance General Consistently demonstrate Brenntag values and expected behaviours through exemplary standard setting Actively participate in the annual Performance, Planning & Review (PPM) process, establishing individual KPIs and monitoring performance to ensure targets and effective work outcomes are achieved Take ownership of learning and development opportunities by creating an Individual Development Plan (IDP), strengthening your personal and professional development Perform such other duties and activities which may be assigned to you from time to time Compliance : QSHE: Maintain thorough knowledge of the Company's Integrated Management Systems and comply with all policies and procedures of t