Be a channel of communication between our customers and WU support teams.
Provide technical support efficiently resolving WU products issues via mail, chat and phone, including remote sessions.
Troubleshoot and solve application issues by reviewing application and local system configurations and adjusting them, reinstalling the application, installing support patches and fixes.
Comply with performance metrics, handling cases in a timely manner and communicating with clients across the globe in a professional manner.
Test production changes, coordinate with other support teams, perform configurations, and work with a variety of tools.
Escalating complex issues to a responsible team.
Role Requirements
Technical background and competence in IT environment would be an asset.
Customer service experience as well as a degree/certification in Computer Science (or similar studies) would be considered as an advantage.
Excellent communication skills with a focus on providing the best customer service.
Great problem-solving skills and strong attention to detail.
Fluency in English language both written and spoken is essential.
Analytical and critical thinking abilities to diagnose and resolve technical problems.
Comfortable working in a fast-paced environment.
We make financial services accessible to humans everywhere. Join us for what's next.
Salary
The monthly gross base salary range is 1,241 - 1,825 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.
Benefits
Your Lithuania specific benefits include:Private Health Insurance (3 options)Life & Accident InsuranceAdditional days offWide variety of discounts and special offersFree Fitness facilitiesVolunteering activitiesReferral programRelocation Buddy support upon requestHealth insuranceRemote work optionsFlexible schedule
Additional Information
Technical Support Technician - Vilnius, Lithuania
Do you like helping others to solve technical issues? Would you like to do it on a global scale, together with various IT teams from all around the world? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Technical Support Technician.
Western Union powers your pursuit.
In this role, you will be a part of the Western Union Technology Service Center (TSC), which provides 1st, and 2nd level application support services to the organization.
Westernunion · Lithuania