Define permission models, update workflows, rollback procedures, and audit trails to ensure safe, scalable operations.
Continuous Learning & Knowledge Modeling
Design systems that learn and improve over time through human-in-the-loop feedback and supervision.
Collaborate with AI/ML and Knowledge Engineering teams to build semantic frameworks using taxonomy, ontology, and structured labeling.
Align product development with scalable evaluation and reinforcement mechanisms.
Requirements
Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience.
4-5 technical product management experience, preferably with AI, ML, or conversational technologies.
Deep understanding of LLMs, NLP pipelines, dialog systems, and agent architectures.
Strong grasp of conversational UX principles and experience designing natural, intuitive interactions.
Proven track record of building platforms or frameworks with a developer or system-level audience.
Data fluency: ability to analyze metrics, define KPIs, and translate insights into action.
Excellent communication, collaboration, and stakeholder management skills.
Bonus: experience in building knowledge graphs, working with ontologies, or designing feedback-driven learning systems
Benefits
Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs)401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leaveFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programRingCentral's work culture is the backboneHealth insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonusParental leave
Additional Information
Say hello to opportunities.
If you're looking to be part of what's next in communication, you're in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.
We're looking for a strategic and technically savvy Senior Product Manager to lead the development of cutting-edge conversational assistant experiences and the underlying AI agent platform that powers them. This role blends deep expertise in conversational UX with system-level thinking around agent orchestration, platform abstractions, and scalable learning. You'll be at the forefront of shaping human-AI interactions across multiple modalities, while building the foundations that enable rapid experimentation and deployment at scale.
Ringcentral · Belmont, CA