Benchmark · New OrleansPrepare for this interview
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Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Ideally situated just three blocks from the French Quarter, the Old No. 77 Hotel is a fine boutique hotel with a storied history and unique guest rooms. Home to a rotating art gallery, signature amenities, and Compère Lapin - one of New Orleans' top Celebrity Chef restaurants by James Beard Award winning Chef Nina Compton - this enchanting property is your gateway to the cultural epicenter of New Orleans. What you will have an opportunity to do: POSITION SUMMARY: Responsible for overseeing all aspects of the Rooms division , including front office, housekeeping, guest services and concierge. Ensure seamless guest experiences, optimize financial performance, maintain high service standards, and lead departmental teams to achieve operational excellence. ESSENTIAL FUNCTIONS: Oversee the daily operations of front office, housekeeping and guest services to ensure efficiency and guest satisfaction. The primary focus will be the front desk operations. Ensure smooth coordination between departments to enhance the overall guest experience . Conduct regular inspections of guest rooms and public areas to uphold cleanliness and quality standards. Monitor guest feedback and implement service improvements. Establish and enhance service standards that align with the hotel's brand. Monitor room revenue, occupancy and financial reports to identify areas for improvement. Collaborate with revenue management to optimize pricing strategies and room inventory. Recruit, train and coach associates to maintain high performance and service standards.
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