Oversee team execution of failure analysis and root cause investigations across safety incidents and reliability failures
Ensure application of statistical analysis, life modeling insights, and field data to identify systemic issues
Drive closure of corrective actions and verification of effectiveness
Ensure turnaround times meet established goals while maintaining technical rigor
Field Performance & Reliability Analytics
Lead analysis of field data, warranty trends, and failure rates to identify emerging risks and improvement opportunities
Translate complex reliability data into clear business risks, cost impacts, and prioritization inputs
Partner with engineering teams to proactively eliminate high-risk failure modes
Recall & Escalation Management
Lead team responsible for management of active recall programs and safety escalations
Drive investigation and preparation of potential recall actions in coordination with regulatory requirements
Ensure structured escalation management processes and executive communication
Product Improvement & Preventive Action
Provide data-driven insights to influence product design, validation testing, and supplier performance
Lead cross-functional initiatives to improve product robustness, reduce warranty cost, and enhance customer experience
Ensure lessons learned from field issues are systematically fed back into design and qualification processes
Supplier & ODM Reliability Governance
Partner with procurement, supply chain, and ODMs to ensure adherence to reliability standards
Oversee supplier capability assessments, audits, and corrective action execution
Influence reliability requirements in supplier contracts and validation expectations
Validation & Test Strategy Oversight
Provide leadership oversight to accelerated testing, environmental stress testing (e.g., HALT/HASS), and validation methodologies
Ensure alignment between reliability modeling assumptions and test execution
Drive consistency in reliability validation approaches across product lines
Brand Protection & Risk Management
Lead efforts related to counterfeit product identification and mitigation
Ensure protection of brand reputation through proactive safety and reliability risk management
Education and Experience
Education: Bachelor's or Master's degree in Engineering (Reliability, Mechanical, Electrical, Materials) or related STEM field; or equivalent experience
Experience: Typically 10-15
Additional Information
Senior Manager Product Safety and Reliability
Description -
This role is responsible for providing direct leadership for a global team of individual contributors and contractors across product safety and product reliability engineering disciplines . The role oversees the full lifecycle of issue management related to potential product safety issues, recall programs, and field reliability performance.
This leader defines and drives a holistic safety and reliability strategy , integrating reactive issue management with proactive Design for Reliability (DFR), life modeling insights, and validation strategies to reduce failures before they reach customers.
The role leads cross-functional initiatives spanning R&D, engineering, manufacturing, supply chain, and field support, and may include interaction with customers and regulatory agencies.
Additionally, this function works with external suppliers and ODM partners to ensure reliability standards, validation methods, and corrective actions are executed effectively. Responsibilities include auditing processes, influencing product validation strategies across lifecycle phases (pre-manufacturing through post-launch), and leading anti-counterfeiting and brand protection efforts.
We are seeking a multi-skilled leader capable of managing both escalation-driven safety response and proactive reliability engineering systems . This includes ensuring timely failure analysis, driving data-driven corrective actions, managing customer escalations, and delivering clear executive communications.
Hp · Spring, TX