Lead - Account Manager (Enterprise Accounts) MEA

Responsibilities

• Own and grow revenue within existing customer accounts through renewals, upsell, and cross-sell motions.
• Build strong relationships with key stakeholders and executive decision-makers.
• Manage the end-to-end sales cycle and drive successful commercial outcomes.
• Maintain a healthy pipeline and provide accurate forecasting.
• Collaborate with Customer Success, Product, Marketing, and Support teams to maximize customer value.
• Travel as required to strengthen customer relationships and identify growth opportunities.
• 7+ years of experience in SaaS, enterprise software sales, account management, or customer-facing commercial roles.
• Proven track record of achieving revenue targets and growing customer accounts.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Experience working with enterprise and mid-market customers.
• Exposure to EX, ITSM, or related SaaS solutions is preferred.

Benefits

Additional Information

Role Overview As a Lead Account Manager, you will be responsible for managing and growing a portfolio of strategic customers by driving renewals, upsell, and cross-sell opportunities. You will act as a trusted advisor, helping customers maximize value from Freshworks solutions while delivering against revenue targets.

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Company Intel

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