Experience working in a pressurised environment with tight deadlines
Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
Third Level qualification (Highly desired)
Benefits of working for Sedgwick in Ireland
Bike to Work Scheme
Tax Saver Travel Scheme
Discounted onsite Gym Membership (Dublin 4)
Discounted onsite Montessori (Dublin 4)
EAP - Employee Assistance Programme
Health Insurance Scheme
Life Cover
PHI - Permanent Health Insurance
Exams & Professional Membership Fees
Professional and personal development opportunities
Sedgwick is an Equal Opportunity Employer.
Benefits
Health insurance
Additional Information
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Customer Care Advisor
Key roles
You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high performing unit.
Specific responsibilities (including but not limited to)
Handling enquiries from customers through inbound telephone activity and email.
Responding to all customer service requirements to agreed service levels, procedures and guidelines
Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides
Meeting and exceeding your assigned individual and team targets
Resolving all queries on a first call resolution basis
Making outbound calls to generate sales and renewals
Always act in a compliant and secure manner in accordance with policy and procedures
Demonstrating a united approach to achieving goals and working as part of a successful team
Committing to future personal development and growth
Qualifications/skills
Excellent attention to detail / accuracy
Excellent communication skills; verbal and written
Decision making skills and sound numeric skills
Sales negotiation and administration skills highly desirable
Sedgwick · Ireland