Senior Nodejs Engineer (Chatbot/AI) - Technology and Operations

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Worker Type: Maximum Term/Fixed Term (Fixed Term) Responsible for identifying automation opportunities and converting them into development of stories via code/algorithms to promote the Cognitive Process Transformation agenda for all NAB technology , aligned to W orkplace Service support strategy . JOB RESPOSBILITIES Collaborate with the SMEs from the Service Support teams to understand the current workflows and help design autonomous solutions empowered by chosen AI IP stack (Azure, Google, AWS, etc.) Contribute to the solution design, usually in collaboration with business analysts, platform architects, security architects and product owners Work closely with other software engineers in a hands-on fashion, to implement the solutions in a programming environment MANDATORY SKILLS : Bachelor's degree in Computer Science , Information Systems or related field. 5+ years of relevant industry experience in a technical role, including cloud development, user experience, machine learning and data analytics at the enterprise level: - MS Azure (2-3 years), - Chatbot DevOps (2-3 years), - ServiceNow experience, and - Nice to have - Service desk or customer service (desirable) Minimum 4 years programming experience in Gen AI, Conversational AI, NLP, NLU, NLG , R, P y thon, Node JS, React Strong understanding of operating systems & networking concepts. Expert knowledge of CI/CD Platforms like Managed Kubernetes Service (AKS), Container Platforms, Compliance Build Automation, Agile, and Developer, App S ec tools. Good understanding of storage, load balancers, virtualization, web, database and messaging services with the ability to dive deep into any of these areas when necessary. Displays proven knowledge and expertise in the digital space High attention to detail and always ready to push the limits Six sigma certifications (at least Green Belt) is desired with experience of at least three enterprise level process improvement projects End-to-End customer experience management is desired Ability to work collaboratively in a cross functional DevOps team environment Experience building machine learning algorithms, and then testing results against trained data sets, using unstructured inputs and converting them into structured form is desired Excellent communication skills Desirable Certification: AZ-900 AZ-203 AI-100 AZ-400 (optional) ITIL v3 THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. CLOUD-FIRST NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily i