Remote Dealer Services Specialist (Manheim New England)

Responsibilities

• Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
• Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

Requirements

• Minimum
• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
• Strong verbal and written skills
• Strong organizational skills
• Strong analytical skills and attention to detail
• Ability to build strong business relationships
• Problem solving and de-escalation skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Preferred
• Bachelor's degree in a related discipline
• Previous experience as a Wholesale Specialist
• Drug Testing

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Wholesale Inventory Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day

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