Operations Director

External

Mearsgroup · Birmingham, UK

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ComplianceLeadershipLessStakeholder Management

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About the role

We are seeking an experienced Operations Director to initially support the implementation of the new contract and to hold full responsibility and accountability for the operations and aftercare functions, ensuring the effective delivery of projects from initial conception through to completion of the defect's liability period, supporting Birmingham City Council to deliver modern, responsive, tenant focused service. This is a senior leadership role with strategic and operational accountability for the contract's delivery, commercial performance, Health & Safety, and customer satisfaction. You will ensure all projects are delivered on sound operational and commercial principles, working collaboratively with design, commercial, technical and customer care teams to achieve successful outcomes. As Operations Director, you will lead the development and maintenance of key client relationships, ensure SHEQ requirements are fully embedded across all activity, and provide strategic oversight of resourcing, recruitment and capability to support current and future business needs. You will also be responsible for implementing group policies and developing departmental policies and procedures as required.

Responsibilities

Provide overall leadership and accountability for the Operations and Aftercare functions, ensuring effective delivery from project inception through to defects liability

Lead on Health & Safety and SHEQ compliance, chairing monthly SHEQ meetings and setting clear standards across all projects

Ensure strong commercial control, programme delivery and performance management across all live sites

Drive collaborative working between operations, technical, commercial and customer care teams

Maintain and develop key client relationships, ensuring consistently high levels of customer satisfaction

Oversee project progress and delivery, implementing corrective actions to meet contractual and programme targets

Lead on resourcing, recruitment and retention, ensuring departments are appropriately staffed

Prepare and present board and senior management reports, providing insight on performance, risk and opportunity

Support tender activity and mobilisation, ensuring operational input and resourcing is in place

Ensure group and departmental policies, procedures and management systems are implemented and maintained

Key Criteria:

Proven senior operational leadership experience within social housing repairs and maintenance, with responsibility for departments, people and live contracts

Strong commercial and contractual understanding, with experience managing financial performance and delivery

Demonstrable ability to lead, influence and manage teams, including recruitment and retention

Strong focus on Health & Safety, compliance and customer satisfaction

Excellent communication and stakeholder management skills

IT‑literate, with experience using Microsoft Office and working knowledge of Microsoft Project

Organised, adaptable and able to operate effectively in a fast‑paced environment

CSCS and GCSE (or equivalent) essential

NVQ in Site Management and/or professional qualification (CIOB or equivalent) desirable

Full UK driving licence

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Francesca Swan (francesca.swan@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thri

Operations Director

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