Manage and remain hands-on with day-to-day operations of enterprise infrastructure platforms, ensuring availability, performance, and stability
Design, implement, and support on-premises and cloud infrastructure solutions, including compute, storage, backup, and disaster recovery
Lead infrastructure initiatives including upgrades, refreshes, disaster recovery improvements, and large-scale modernization programs
Oversee and actively engage in data center operations, virtualization, storage, backup, and recovery platforms
Lead incident response and serve as an escalation point for complex technical issues, including root cause analysis and remediation
Manage infrastructure vendors and service providers while retaining technical ownership of delivered solutions
Lead, coach, and develop infrastructure engineering staff through direct technical mentorship
Support CapEx and OpEx planning with hands-on input into platform design and technology selection
Ensure infrastructure environments meet security, audit, and compliance requirements
Maintain accurate asset and configuration data aligned with CMDB standards
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or equivalent experience
8-10+ years of progressive enterprise IT infrastructure experience
3-5+ years in an infrastructure leadership role with direct hands-on technical responsibilities
Demonstrated hands-on experience supporting and operating enterprise infrastructure in on-premises and cloud environments
Strong hands-on experience with data center operations, virtualization, storage, backup, and disaster recovery platforms
Experience with large-scale infrastructure modernization programs
Ability to act as a technical escalation point and actively participate in troubleshooting complex issues
Experience leading technical teams and managing vendors
Strong communication and stakeholder management skills
Requirements
Experience in financial services or other regulated environments
Hands-on experience with hybrid cloud or cloud-adjacent architectures
Familiarity with ITSM and CMDB platforms (ServiceNow preferred)
Additional Information
Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Senior Infrastructure Manager
Location
New York, NY
Reporting To
AVP, Infrastructure
Job Summary
The Senior Infrastructure Manager is responsible for the operation, reliability, and modernization of enterprise infrastructure platforms, including data center, server, storage, backup, disaster recovery, and cloud-adjacent services. This is a hands-on leadership role with an expectation that the manager remains technically engaged in the design, implementation, and troubleshooting of infrastructure technologies across on-premises and cloud environments.
In addition to leading engineers and vendors, the Infrastructure Manager actively participates in architecture decisions, operational support, and modernization initiatives to ensure infrastructure platforms are secure, resilient, and aligned with business and regulatory requirements.
Core Technologies and Platforms (Hands-On Expectation)
Virtualization & Compute: VMware
Cloud Platform: Microsoft Azure
Disaster Recovery & Replication: Zerto & Microsoft ASR
Backup & Recovery: Commvault & Azure Backup
IT Service Management & CMDB: ServiceNow (CMDB, ITOM aligned environments)
Monitoring and Alerting Platforms: Solarwinds, PagerDuty, and VMware vROPs
Application and Desktop Delivery Platforms: Citrix and AVD
Operating Systems: Windows Server
Data Center Environments
Starrcompanies · 399 Park Avenue-new York, NY