Senior Bilingual Underwriting Assistant

Responsibilities

• This role handles the most complex accounts and provides technical guidance to the other junior support staff. The role works under moderate supervision.
• Works closely with underwriters and CoE partners to develop and deliver tailored solutions.
• Identify and resolve account alerts and blocks during the submission process to avoid account conflicts.
• Upon underwriting instructions, forwards individual lines of business to Shared Services for rating.
• Trains on and demonstrates proficiency in utilizing underwriting systems.
• Perform data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval. This may include (depending on LOB): Review location data and CAT modeling results that are reported accurately, as appropriate.
• Analyze loss information and financial statements to facilitate quote development. Pre-populate loss rating models.
• Assist with the issuance of quotes, binders, policies, endorsements, and cancellations within prescribed timelines.
• Requests individual policy filings as needed.
• Prepares policy writing instructions for Shared Services and premium billings.
• Manages bureau crits on assigned accounts and follows up with brokers on outstanding information.
• Prepare documents for reinsurance quotes for underwriting.
• Complete post-issuance policy review and document all discrepancies for review with Sr. UA, Team Lead, or account underwriter. As agreed, forward discrepancies to Shared Services for correction.
• Assist underwriters with broker follow-ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms. Update systems as required.
• Track premium booking and policy issuance to ensure LOB metrics are met. Escalate to Sr. UA, Team Lead, or account underwriter as needed.
• Perform and apply knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage.
• Communicate account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection.
• Exhibit a customer service mindset by proactively engaging with internal and external clients; promptly responding to all phone calls and/or email correspondence.
• Maintain accurate and updated files for all accounts in accordance with internal service standards and procedures.
• Attend broker or client meetings as requested by underwriting.
• Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality.
• What you'll need to succeed:
• Fluency in both English and French (verbal and written) is essential, as a significant portion of the daily tasks handled by the employee will in French.
• 1-3 years of related insurance experience and/or training; or equivalent, a relevant combination of education and experience.
• Prioritizing - able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
• Microsoft Office - proficiency in Excel, Word and Powerpoint
• Learning Agility - willingness to learn from experiences and new situations.
• Client Servicing - ability to anticipate client (internal and external) needs and act proactively.
• Problem Solving - identify problems and solutions matched to the appropriate solutions.
• Attention to Detail - demonstrate attention to detail to ensure accurate documentation is maintained.
• Ready to step up to new challenges? We would love to hear from you.
• The base salary range for this position is $53,000-$65,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.
• AIG Canada

Benefits

Additional Information

AIG Canada has launched careers and developed future leaders for 60 years. Bilingual Senior Underwriting Assistant Join us as a Bilingual Senior Underwriting Assistant to make more of your specialist expertise and experience. How you will create an impact: This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support. The Bilingual Underwriting Assistant is an individual contributor within the Underwriting Support Unit of the product field operations. The individual is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers.

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