Provide virtual coaching and support to patients beginning and adjusting to CPAP therapy
Educate clients on mask fit, comfort optimization, and therapy best practices
Troubleshoot therapy challenges and provide practical solutions to improve adherence and comfort
Guide clients through their therapy journey with proactive follow-up and personalized support
Deliver exceptional customer service by creating a supportive, responsive, and seamless customer experience
Respond to client inquiries through phone, chat, and email with professionalism, empathy, and efficiency
Support clients within a fast-paced e-commerce healthcare environment, assisting with both therapy-related questions and order-related navigation as needed
Navigate e-commerce platforms to help clients with product education, account support, order guidance, and overall service resolution
Review therapy progress and identify opportunities to improve treatment outcomes and long-term adherence
Collaborate closely with the Clinical Supervisor and care team to ensure continuity of care and service excellence
Accurately document patient interactions across Lofta's clinical and e-commerce platforms
Help clients build confidence and long-term success with CPAP therapy while reinforcing a high-quality customer experience
What we look for
Respiratory Care Practitioner (CRT/RRT) or eligible meeting state licensing requirements
Minimum 1 year of Respiratory Therapy experience, preferably in DME or sleep industry
Strong computer, multitasking, and communication skills
Organized, adaptable, and patient-focused
Education
Graduate of an accredited Respiratory Therapy program
Certificates, licenses, registrations or professional designations
Current Respiratory Therapist license in applicable state(s)
Current CPR certification preferred
All applicable licenses in good standing
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible scheduleParental leave
Additional Information
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Sleep Coach (Respiratory Therapist)
Why is this Sleep Coach role different
At Lofta, you'll combine clinical expertise with patient education and virtual support to help patients successfully begin and maintain CPAP therapy. This is a highly patient-facing role focused on coaching, troubleshooting, and improving therapy outcomes through a seamless customer experience.
You'll work closely with the Clinical Supervisor and team to support patients throughout their therapy journey in a fast-paced e-commerce healthcare environment.
Key highlights
Work location: 9225 Brown Deer Rd, San Diego, CA 92121
Virtual patient interaction through phone, email, live chat, text, and web inquiries
Fast-paced clinical support environment
Collaborative role working with sleep physicians and internal clinical teams
Salary range
$31.84-$37.00 per hour. Compensation offered may vary based on experience, skills, education, and location
Owensminor · San Diego, CA