Provider Engagement Manager, Office of Substance Use Care

Benefits

Additional Information

The Bureau of Alcohol and Drug Use (BADU) works to close gaps and reduce overall morbidity and mortality related to alcohol and substance use among New Yorkers. BADU develops, implements, and evaluates interventions and prevention strategies through contracting of prevention, treatment, recovery and support services; policy analysis and development; epidemiology and surveillance; dissemination of treatment and management guidelines; harm reduction initiatives; public and provider outreach and education; and community involvement and interagency collaboration. The Bureau amplifies the voices of those most impacted and focuses on inequitable structural, social, service, and communication factors that drive disparities. Position Summary: Within BADU, the Office of Substance Use Care supports and promotes a continuum of prevention and care, grounded in harm reduction and other evidence-based, best practices, to address drug and alcohol use for all New Yorkers while striving to strengthen availability and access to a true continuum of care, encompassing prevention, harm reduction, treatment, recovery and whole-person health for people who use drugs and alcohol. We do this in our wide breadth of work with service providers in the field by providing technical assistance, fostering connections and sharing resources between and among providers, embedding equity in our work, exploring innovative program models, promoting workforce development and sustainability, and advocating for policy change. Job Duties and Responsibilities: Reporting to the Senior Director of Substance Use Care, the Provider Engagement Manager will, under general direction, with very wide latitude for the exercise of independent judgement and initiative, identify and leverage opportunities for coordination between and among the providers for the approximately 144 contracts associated with the Office of Sub Use Care and other BADU Offices. The Provider Engagement Manager will be responsible for providing strategic and collaborative guidance and support in consultation with Senior Director of Substance Use Care to an experienced team of directors and their staff engaged in evidence-based and data-informed provider initiatives throughout the substance use care continuum. - Provide leadership and guidance within BADU to maximize referral pathways and meaningful programmatic connections between and among contracted providers in their service provision to people who use drugs and alcohol. - Oversee the process and maintenance of all BADU contracted providers being included within the NYC Health Department's Partners Connect data management and application system by interfacing with the divisional partners. - Identify, promote, and strengthen new and existing referral pathways between these providers by conducting gap analysis and problem-solving for any emerging barriers and leveraging our knowledge of external partnerships between such providers. - Conduct assessments and data collection on the impact of these efforts and report out on these results. - Maintain engagement, monitor, and analyze the progress of contracted providers' development of low threshold service provision and wide availability of service access by assessing providers' participation in training and technical assistance provided by BADU's contracted research partner/evaluator, learning communities, Quality Improvement projects, and their adopting best and innovative practices reflected in their policies and service provision. - Collaborate with BADU staff to promote outreach and conduct visits in the community to providers and other social service providers (e.g. Department of Homeless Services (DHS) providers, supportive housing providers) that serve people who use drugs and alcohol in order to increase utilization and connections to providers across the substance use continuum of care. - Oversee the coordination of reporting associated data from the Office on providers' progress in providing greater access to substance use care by working with BADU staff to share relevant data, best practices, and other information with community providers and other city agencies to foster collaboration and improve access across the continuum of care for New Yorkers with complex needs, and collaborate on writing up results in reports or developing manuscripts, as needed. - Consult with and support Office staff in the development of provider-facing materials, presentations, learning communities and/or other provider convenings - Provide shared supervision to the Provider Engagement Evaluation Analyst in their assistance executing the above with focus on collecting and analyzing data, and reporting out on impact - Other duties or tasks may be assigned on an as-needed basis Preferred Skills: - Extensive knowledge and experience engaging community-based, service providers - Extensive knowledge of and experience with New York City's substance use service systems - Proven track record of b