Growth & Retention Specialist

About the role

Who We Are Launchpad Technologies Inc. is a global technology partner connecting top talent with high-impact projects across North America and beyond. We specialize in Staff Augmentation and product development, helping companies scale with agility while empowering professionals to grow in meaningful, remote-first environments.What we are looking for Launchpad connects ambitious companies with exceptional remote talent across Latin America. We re growing fast, and we need a sharp, motivated individual who can do two things really well: open new doors and keep existing customers thriving. As our Growth & Retention Specialist, you ll split your time between hunting for new business and nurturing our current customer base. This is a foundational role with real ownership, real variety, and a direct line of impact on company revenue. 📅Start date: June/July 2026🖋️Contract type: Contractor, Indefinite🕘Work hours: 7.30 AM - 4.30 PM PST💻Work mode: 100% remote What You ll Be Doing Business Development Develop and execute an outbound outreach strategy targeting companies interested in hiring remote workers in Latin America. Research and identify qualified prospects through LinkedIn, job boards, industry directories, and other channels. Craft compelling, personalized outreach sequences (email, LinkedIn, phone) that generate real conversations. Book discovery calls and qualify meetings for the CEO with prospects who are a strong fit for our Nearshore Staff Augmentation service. Track outreach activity, pipeline, and conversion metrics in CRM with discipline and consistency. Continuously test and iterate on messaging, targeting, and sequencing to improve meeting booked rates. Account Management Serve as the primary point of contact for existing customers, ensuring satisfaction and strong ongoing relationships. Proactively schedule regular check-ins to stay close to customer needs, team changes, and business priorities. Identify and flag expansion opportunities (new roles, new teams, additional headcount) and surface them to the CEO. Manage renewal conversations to ensure customers continue and grow with Launchpad. Act as a customer advocate internally, relaying feedback and flagging any risks to retention early. What You Need to Succeed 1-3 years of experience in a sales, BDR, SDR, or account management role (B2B preferred). A natural communicator who can write a great cold email and hold a warm, genuine conversation. Self-directed and organized, you don t need to be micromanaged to hit your targets. Curious about the remote work and staffing space, and genuinely excited about Latin America s talent landscape. Comfortable with outbound prospecting tools (LinkedIn Sales Navigator, Apollo, HubSpot, or similar). Fluent in English and Spanish. What to Expect from Our Hiring Process Intro Chat - 60 min with our Talent team Meet the Team - 60 min (challenge, discussion, or deep dive) Final Interview - 30 min culture fit & collaboration round Why You ll Love Working at Launchpad 💻 100% remote from anywhere 💸 Competitive compensation in USD 🧠 Training allowances for upskilling 🌍 Work with global teams and top-tier clients 🖥 Home-office hardware setup 🏖 PTO for recharge and balance 🫶 People-first culture built on trust, autonomy, and impact Compliance & Equal Opportunity Launchpad is an equal opportunity employer committed to creating an inclusive environment for all applicants. We do not discriminate on the basis of race, color, religion, gender identity, sexual orientation, age, disability, or any other protected status under applicable laws in Canada and British Columbia. All candidate information will be handled confidentially and used solely for recruitment purposes in accordance with applicable privacy regulations. Ready to make your mark? Apply now and be part of something exciting!